You Just Can’t Please Everyone

Good old Facebook led me to read an editorial in a local newspaper, last night. The writer was perturbed with a local restaurant . Seems that he had gone in about thirty minutes before closing and gotten upset that the waitstaff had their sidework underway while he was eating. In the article, he reported that he retaliated by eating slowly and ordering dessert that he really didn’t want or need.
It behooves me to say that I have never read this particular writer’s work, before. He began the article by saying that HIS schedule was the problem, but berated the restaurant for keeping theirs!
As a small business owner/operator, I know both sides of this argument very well. As a restaurant owner, I understand that this equation does NOT balance. There is no truly happy ending.
This patron was served. He didn’t remark about the quality of his food. No one “rushed” him, although he reminisced about a different restauranteur who had done that in a different eatery. Apparently, the waitress offered refills and other service appropriately. However, his account of the event was quite emotional. He wrote that he, himself was rude!
We serve right up to closing time, at our little Soda Fountain.  But, after the magic hour passes, our employees always explain that we close at 2:00, but that they would be happy to provide drinks, ice cream or a simple sandwich. Of course, they continue cleaning as the patrons eat after closing time. Not only do they want to finish their shifts and get home to their families, but they know that they are not earning gratuities during that time. Even though they are paid for their hourly time far more than regular wait staff, it makes a big difference!
Mr. Late Diner never mentioned leaving a tip and I would be willing to bet that he didn’t. His complaint that the atmosphere was completely ruined by the end of shift activities was overstated several times. I wonder if the situation would have turned out differently if he had tried to engage his waitress in a polite conversation.  Yes, ask for what he really wanted, personal attention!
The really unfortunate “end of the story” is that this person who makes a living trying to convey his thoughts to others, forgot the true solution to problems, COMMUNICATION.
I am pretty sure that upon request, the employees working in this diner’s section would have been willing to help co-workers in another section if they received the same in return after this disgruntled left the establishment. How sad that this man wrote his dissatisfaction for all the county to read without trying to solve his own problem!  It was obvious that he was trying to decry the restaurant’s reputation.  However, he actually told the painful truth about himself.   Personally, I hope his editor reads this!